Subject to exceptions, LemonLunar is happy to refund your purchase within 7 days of delivery. Please note if you wish to exchange your item you will need to state clearly in the “additional notes” section at the bottom of the page which item you wish to exchange to. Please email [email protected] and someone will supply you with an address to send your return/exchange back to.
Also note that any Sale items, Swimwear/BODYSUITS or Lingerie cannot be returned or exchanged.
Unwanted goods must be returned in a fully resaleable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. Items must be returned at the customer’s expense. You must obtain proof of postage just in case your order is lost on its way back to us. Failure to do so may result in us not being able to process your return. Please include an original copy of your invoice from us so we have all of your details on hand.
We reserve the right to refuse a refund/exchange if goods are not returned in a saleable condition or are damaged.
Please include your invoice with your returned item to enable us to identify you and process your exchange as quickly as possible, if this is not present please write a written note with all your details.